Refund and Return Policy

Thank you for shopping at On Bella. We want you to be completely satisfied with your purchase. If you are not entirely happy with your clothing items, we’re here to help.

1. Returns

You have [14 days] to return an item from the date you received it.

To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. Your item must also be in the original packaging with all tags attached.

Several types of goods are exempt from being returned. For hygiene reasons, items such as intimate apparel and certain accessories cannot be returned. Final sale items are also non-returnable.

2. How to Initiate a Return

To start a return, please contact us at Support@onbella.store with your order number, details of the product, and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your bank or card issuer’s policies.

4. Exchanges

We only replace items if they are defective, damaged, or if you need a different size of the exact same item. If you need to exchange an item, please send us an email at Support@onbella.store to initiate the process.

5. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions on how to return your item to us, please don’t hesitate to reach out:

On Bella
Email: Support@onbella.store